1. Introduction
At Glowsk, we are committed to providing our UK customers with a smooth and transparent shopping experience. This document outlines our standard operating procedures for order preparation, shipping speeds, and transit conditions. While Glowsk operates as a registered corporate entity in the United Kingdom, we utilize an international supply chain and warehouse network to maintain steady stock levels of imported products. Regardless of where your item is dispatched from, all deliveries are strictly finalized within the UK.

2. Service Area & Restrictions
Our delivery network exclusively services the United Kingdom, encompassing: England, Wales, Scotland, Northern Ireland, and the Republic Of Ireland (extra charges may apply). We happily deliver to private residential properties, corporate business locations, and PO Boxes. Due to logistics constraints, international forwarding outside of the United Kingdom is not supported.

3. Free Shipping Guarantee (UK Mainland only)
We believe in straightforward pricing, which is why every single order placed on our store features free standard delivery. There are no minimum purchase thresholds to meet, and you will never be surprised by hidden courier fees or handling charges at checkout.

4. Order Processing & Same-Day Dispatch
Once your payment is verified, our logistics team handles your order with the highest priority to ensure swift delivery. We proudly offer a Next-Day Delivery service across the UK. To qualify for next-day dispatch, orders must be placed and confirmed before our 4pm daily cutoff time. You will receive an automated confirmation email immediately after purchase, followed by a separate dispatch notification containing live tracking links the moment your parcel leaves our facility. Please note that while we strive to maintain next-day speeds around the clock, processing windows may scale up to 1–2 business days during high-volume commercial periods (such as holiday sales or sitewide promotions).

5. Estimated Arrival Windows
To guarantee reliable transit, we coordinate with top-tier UK postal networks, including Royal Mail, Evri, DPD, and Parcelforce.

6. Monitoring Your Shipment
Your shipping confirmation email will contain a dedicated tracking reference number alongside the name of the designated courier network. If your tracking information has not populated or arrived in your inbox within 5 business days of your purchase, please contact our help desk at info@glowsk.com for assistance.

7. Addressing Shipping Delays
In rare instances, parcels may face temporary delays due to sorting office congestion or extreme weather events. If your package has not successfully arrived within 10 business days from the date of your dispatch notice, please alert our customer care team so we can initiate a formal trace with the courier.

8. Delivery Failures & Address Accuracy
Buyers are entirely responsible for inputting a complete and accurate delivery address at checkout. If a parcel is returned to our fulfillment center due to insufficient address details or multiple failed delivery attempts, rerouting will incur delays. In these events, our team will reach out to verify your details before attempting a second shipment.

9. Missing or Damaged Consignments
If your package shows signs of severe physical damage upon arrival, or if items are missing from your order, you must report the issue to info@glowsk.com within 48 hours of delivery. To expedite your claim, please provide your original order reference number, a brief summary of the missing or broken items, and clear photographic evidence of the damaged outer packaging and contents.

10. Corporate Contact Details
Glowsk – Customer Care
📍 Unit 7064, Knowsley Industrial Park, Liverpool, L33 7TT
✉️ info@glowsk.com

Glowsk Returns & Refunds Policy

The 30-Day Return Guarantee
We stand behind our products with a comprehensive 30-day return window. You have exactly 30 days from the physical delivery date to submit a return request. This window fully protects you against transit errors or seller mistakes.

Conditions for Returns
To be eligible for a successful refund, your items must be returned in pristine, un-utilized condition, completely unopened, and housed within their original retail packaging. Due to strict public health, safety, and hygiene standards, the outer safety seals on all supplements, wellness items, and topical skincare products must remain unbroken. We strictly reject return requests for items that have been unsealed, sampled, used, or damaged through post-delivery customer handling.

Damaged, Wrong, or Expired Items
Please review your items immediately upon unboxing. If you receive a defective, expired, or incorrect item, contact info@glowsk.com straight away so we can arrange a replacement. Please note that user-inflicted damage, improper storage conditions, or broken safety seals instantly void your return eligibility.

Initiating a Return
All returns must be formally authorized by our team before being mailed back. To start a claim, email info@glowsk.com. If your return meets our criteria, we will issue a Return Authorisation (RMA) number, detailed packaging instructions, and a prepaid return shipping label if applicable.

Exclusions & Non-Returnable Goods
We do not accept returns or offer refunds for:
• Supplements, skincare, or wellness products with broken or altered safety seals
• Items damaged, scuffed, or worn via customer use
• Perishable items or dietary foods
• Bespoke, custom-made, or personalized goods
• Digital gift cards or store vouchers
• Volatile liquids, gases, or hazardous chemicals
• Final sale or clearance items

Product Exchanges
We do not offer direct item-for-item exchanges. The most efficient way to secure an alternative item is to return your original purchase following our standard guidelines. Once your return is processed and approved at our US depot, you are free to place a brand-new order for the alternative item on our storefront.

European Union 14-Day Cooling-Off Window
For shipments delivered to addresses within the European Union, you possess a legal right to cancel or return your purchase for any reason within 14 days of receipt. Items must remain completely untouched, unopened, factory-sealed, and in their original packaging layout.

Refund Turnaround Times
Once your return package arrives at our US depot and successfully passes inspection, we will email you an official update regarding your refund status. Once approved, your funds will be issued back to your original payment method within 1-5 business days. Please bear in mind that banking institutions and credit card brands often require a separate processing window to post credits back to your account statement. If more than 15 business days have passed since receiving your approval notification and the funds are missing, please email info@glowsk.com.